FAQ

Yes, we do. You are welcome to visit us at:

Rimli Boutique,

No. 6&7, Ground floor,

Kaasi Arcade, Drivers Colony, Near Residency Towers,

T. Nagar, Chennai, Tamil Nadu 600017

Our physical store operates from 10:00 a.m. to 7:30 p.m., Monday
to Saturday.

Please note, the store remains closed on Sundays.

To place an order:

1. Browse our curated collections:
925 Silver, Necklaces, Earrings, Bangles/Bracelets, Accessories, Under
₹2000, Sale.

2. Select your preferred product
and click ‘Add to Cart’.

3. Review your selections by
clicking the ‘Cart’ icon.

4. You may remove any item using
the ‘Remove from Box’ option.

5. Click ‘Check Out’
to proceed with payment and complete your order.

Yes. All items at Rimli Boutique are made from authentic
and genuine materials. We are committed to offering only high-quality,
original pieces. Shop with confidence knowing that every purchase is backed by our assurance of authenticity.

Domestic (India): 2–5 working days     
International: 3–10 working days, shipped via FedEx, DHL, Aramex, or other reliable logistics partners

Yes,
we offer international shipping through our trusted courier services like
FedEx, DHL, Aramex, etc.,

Yes, express shipping is available. We strive to dispatch orders within 24 hours of receipt, (excluding Sundays and public holidays).

We currently offer in-store pickup for customers in Chennai. This allows you to collect your orders via quick commerce service like Dunzo, Porter, Swiggy, etc.,

Once your order has been dispatched you will receive a shipping
confirmation email along with a tracking number to monitor the status of your delivery.

Yes, we do. Gift wrapping is available and can be selected during checkout. We also offer digital gift cards, which can be purchased directly here:

👉 https://rimli.in/products/gift-card

Yes,we provide personalized shopping assistance via video call. To schedule a session, kindly fill out the form at:👉https://rimli.in/pages/shop-via-video-call

No, we currently accept prepaid payments only through UPI, Google Pay, Net Banking, Debit/Credit Cards, and Razorpay.

Returns and exchanges are accepted under specific conditions. Please review our policy here:👉https://rimli.in/pages/refunds-returns-policy

For care instructions, please refer to our Jewellery Care Guide: 👉 https://rimli.in/pages/rimli-jewellery-care-guide