SHIPPING & DELIVERY POLICY

At RIMLI, we are committed to delivering your handcrafted jewellery safely and promptly. Please read the following shipping terms carefully before placing your order.

You can place your order directly through our website, or connect with us via WhatsApp at +91 98409 83550, or message us on Instagram.

Domestic Shipping (India)
  1. Free Standard Shipping is available on all domestic orders.
  2. Orders are processed within 2–3 business days (excluding weekends and holidays).
  3. Estimated delivery is 2–5 business days from the date of dispatch, depending on the delivery address and product availability.
  4. Same-day delivery is available for serviceable pin codes within Chennai, on business days only.
  5. Express Shipping is available for selected Indian pin codes, with dispatch on the next business day, subject to product availability.
  6. Once dispatched, orders cannot be cancelled or redirected.
Address Accuracy & Delivery Responsibility
  1. Customers are responsible for providing an accurate and complete shipping address. RIMLI is not liable for delays or non-delivery caused by incorrect or incomplete addresses.
  2. Please review your order details carefully before confirming. For address corrections, contact us immediately at support@rimli.in.
  3. A trusted recipient must be available at the delivery location to accept the parcel. RIMLI is not responsible for packages left unattended or marked as delivered by the courier.
  4. If a package is returned due to recipient unavailability, return shipping charges and any additional delivery costs will be borne by the customer.
International Shipping

We proudly ship worldwide using trusted international courier partners to ensure safe and timely delivery.

  1. International shipping charges are calculated at checkout based on destination and package weight.
  2. Orders are dispatched within 2–3 business days. Delivery typically takes 3–10 business days from the date of dispatch.
  3. Customs duties, import taxes, and local fees are the responsibility of the customer and must be paid directly to the courier or customs authority.
  4. International orders cannot be cancelled once confirmed.
  5. All international shipments are subject to customs inspection and clearance prior to export.
  6. Orders shipped to the United States may be subject to import taxes as per U.S. customs regulations. These charges are determined solely by U.S. customs and are the responsibility of the recipient.
Shipping Delays & Liability

RIMLI is not responsible for delays caused by circumstances beyond our control, including courier delays, weather conditions, customs processing, or unforeseen events.

We do not assume responsibility for lost, stolen, or damaged items during transit. In such cases, customers are advised to contact the shipping provider directly.

In case of damaged shipments, please retain the original packaging and contact us at support@rimli.in within 24 hours of delivery, along with clear photographs and an unboxing video for verification.

Returns & Refused Deliveries (International)

If a package is returned due to customer refusal, non-payment of duties, or exchange requests, the customer is responsible for both forward and return shipping costs, including any import/export charges incurred by RIMLI.

Refunds or store credit (if applicable) will be processed only after the undamaged item is received, and all incurred costs will be deducted from the refund amount.

Third-Party Couriers

RIMLI works with trusted logistics partners such as DTDC, Blue Dart, FedEx, Aramex, DHL, and UPS. However, RIMLI is not responsible for delays, service failures, or disputes arising from third-party courier services.

Contact Information

For any queries regarding your order or shipping, please contact us at support@rimli.in or WhatsApp us at +91 98409 83550.

Working hours: 10:00 AM – 6:00 PM (excluding Sundays and public holidays).