Shipping Policy:

  1. Processing Time: All orders are processed within 1-2 business days, excluding weekends and holidays. While we strive to fulfill orders promptly, please note that processing time may vary based on product availability, order volume, and external factors such as weather conditions or carrier delays.

  2. Shipping Delays: Rimli is not responsible for any delays in delivery due to circumstances beyond our control, including but not limited to weather conditions, customs processing, shipping carrier delays, or any other unforeseeable events.

  3. Address Accuracy: It is the customer's responsibility to provide an accurate shipping address. We are not liable for any delays or issues caused by incorrect or incomplete address information. If you notice an error in your shipping address after placing the order, please write to us to support@rimli.in

  4. Shipping Charges: Shipping fees are calculated based on the destination, weight, and dimensions of the package. Charges for international orders, including any applicable customs duties, taxes, and import fees, are the responsibility of the customer and will be billed directly by the courier or customs clearing agent at the time of delivery.

  5. International Orders: Rimli is not responsible for any customs delays, taxes, duties, or fees imposed by customs authorities in the destination country. The customer is fully responsible for all customs-related charges, which may vary by country.

  6. Lost or Damaged Items: While we take all necessary steps to ensure your order arrives safely, we are not responsible for any lost, stolen, or damaged items during transit. If you encounter any issues with your order during shipping, please contact the courier directly for resolution. In case of damaged goods, please retain all packaging and please write to support@rimli.in immediately for further assistance.

  7. Order Modifications or Cancellations: Once an order is dispatched, it cannot be canceled or refunded. Please review your order carefully before confirming the purchase.

  8. Third-Party Shipping Providers: Rimli partners with third-party courier services (e.g., DHL, UPS, DTDC, Aramex, Bluedart, Fedex, etc.,) for delivery. As such, we are not responsible for any service failures, delays, or disputes caused by these providers.

Local Delivery – Chennai

  • Order Timing:

    • Orders placed before 1 pm will be shipped on the same day.
    • Orders placed after 1 pm will be shipped on the next business day.

    • Same Day Delivery: We offer same-day local delivery within Chennai.

  • Shipping Cost: A shipping fee of Rs. 99 will be added at checkout.

  • Business Days Only: This service is available only on business days and for serviceable pin codes within Chennai.

  • Address Accuracy: Please ensure that the delivery address and contact number provided are correct to enable the delivery agent to reach you and ensure prompt doorstep delivery.

Express Shipping – India

Rimli offers Express Shipping for select pin codes within India to ensure faster delivery of your orders.

  • Next Business Day Delivery: Orders placed with Express Shipping will be dispatched on the next business day, provided there are no delivery-note products included in the order.
  • Availability: This service is available only for specific pin codes.
  • Important Note: The delivery time applies only to orders without any items requiring special delivery notes or additional processing. If your order includes such items, the delivery may take longer as specified on our website.

For more information on Express Shipping availability or to check if your pin code qualifies, feel free to contact support@rimli.in

International Shipping Policy

  • Shipping Partners: We ship globally via reputable international courier agencies to ensure reliable and timely delivery.

  • Shipping Charges: The shipping charge is based on the weight of the package and the destination address. You will be notified of the shipping cost at checkout, and the fee will be added to your total order amount.

  • Customs Duties & Taxes:

    • At the time of order creation, you are paying only for the freight charges.
    • Local customs duties and taxes (if any) in the country of import will be your responsibility upon receipt of the package. These charges will be collected by the courier or customs clearing agent at the time of delivery.

  • Returns & Refused Deliveries:

    • In the event of returns due to exchange requests, customer issues, or if the recipient refuses delivery because of high duty charges, the customer will be responsible for both to-and-fro shipping fees as well as any local duties. Rimli may incur when the package is shipped back to us.
    • Refunds or Store Credit: If applicable, refunds or store credit will be processed once the package is returned to us in undamaged condition. The refund will also take into account any charges incurred by Rimli in such cases.

  • Disputes: Any shipping-related disputes will be resolved based on the terms and conditions outlined in this policy.

Shipping Disclaimer

As the orders received have significant value, we kindly request our clients to ensure that there is a designated individual available to receive the package at the delivery address.

Important Notice:

  • Rimli cannot assume responsibility for packages that are left unattended at doorsteps or outside the delivery address if a trusted person is not available to receive the parcels.
  • If a package is returned or not successfully delivered due to the recipient’s unavailability, the customer will be responsible for any associated return shipping fees or additional charges.
  • For a smooth and secure delivery process, please ensure someone is present to accept the package upon arrival.