REFUND & RETURN POLICY
Our Promise to You
At RIMLI Boutique, every piece is thoughtfully handcrafted. Please review our policy carefully before making a purchase.
1. Understanding Handcrafted Uniqueness
Every piece at RIMLI Boutique is handmade with semi-precious stones. Slight variations or minor imperfections may occur—these are not flaws, but part of the jewellery’s natural charm and uniqueness.
“We strive to present our jewellery as accurately as possible online. Slight Variations in appearance may occur due to lighting, photography, and screen display differences. “
2. Return Eligibility [We do not offer refunds. Approved claims will be issued as store credit for future purchases].
2.1: Can I return jewellery if it doesn’t suit me?
Unfortunately, no. Returns are only accepted for damage, defects, or incorrect items.
What To Do:
Damaged / Defective Item:
Please contact us on the same day of delivery with clear photos and a short unboxing video at support@rimli.co.in
Wrong Item Received:
Inform us within 24 hours of delivery with supporting photos.
STEPS TO MAKE AN EXCHANGE (only valid for approved returns delivered within India)
· Once your exchange request is confirmed, the product should be shipped back to us the same or next day
· Return shipping is to be arranged by the customer. At present, we offer courier services only for delivery, not for pickup of returned products.
· Kindly share valid tracking details / docket ID with the dispatch date mentioned. The product must be packed carefully with all items received at the time of delivery (washers, stoppers, jewellery care card, screws, hooks, drawstrings, pouches, bubble wrap, etc.)
“We’re here to make things right — quick and caring exchanges for genuine issues“
We value your trust and will ensure that once the returned product reaches us in proper condition, your exchange is processed smoothly. Your cooperation helps us serve you better and maintain the quality of our jewellery.
Please note : Unauthorized returns may be rejected or sent back at the customer’s expense
2.2: What if I’m unsure about the size, color, or style before ordering?
We understand jewellery is a personal choice and want you to feel confident in your purchase. If you’re unsure about size, color, or style, please reach out to us at support@rimli.co.in so that we can arrange for video call before placing your order. Our team will be happy to guide you with product details, measurements, and styling suggestions so you can make the best choice.
2.3: Can I return jewellery if it was a gift and the recipient didn’t like it?
We understand jewellery is often purchased as a gift, but once delivered, items cannot be returned or refunded due to style, preference, or suitability concerns. We encourage customers to review product details thoroughly before placing an order.
2.4: Can I return jewellery if it doesn’t suit my aesthetic preference?
We do not accept returns based on size, style, colour, or personal preference. Each piece is carefully described with product details and photos, so we encourage you to review them thoroughly before purchase. If you’re unsure, feel free to contact us at support@rimli.co.in before ordering — our team will be happy to guide you with sizing, styling, and product information.
3. Why We May Decline a Return
If your request does not meet the above conditions, we may be unable to approve it. In such cases, we will clearly explain the reason and suggest the best possible alternative.
4. Credit Note Policy
Approved claims will receive a credit note valid for 15 days:
· Non-transferable
· Redeemable only on www.rimli.in
5. Delivery Issues
5.1 What if my order hasn’t arrived?
If your order hasn’t reached you, please inform us within 10 days from the order date, so that we can assist you promptly. Claims beyond this timeframe cannot be accepted.
5.2: What if an item is missing from my order?
For missing item claims, an unboxing video recorded on the day of delivery is mandatory.
6. Once Shipped, No Cancellations
Once your order has been shipped, it cannot be cancelled, modified, or refunded. This also applies to personalized or custom-made items.
7. Jewellery Care Guide
To maintain the shine and longevity of your jewellery, please visit our care guide:
👉 https://rimli.in/pages/rimli-jewellery-care-guide
8. Questions?
For any queries or assistance, feel free to contact us at: support@rimli.co.in