REFUND & RETURN POLICY

Our Promise to You

This policy outlines the terms and conditions for returns, refunds, and cancellations applicable to all purchases made from RIMLI. By placing an order, you agree to these terms.

1. Understanding Handcrafted Uniqueness

Every piece at RIMLI Boutique is handmade with semi-precious stones. Slight variations or imperfections may occur—these are not flaws, but part of their inherent charm.

2. Once Shipped, No Cancellations

Once your order ships, it’s on its way—so we can’t change, cancel, or refund it. This includes personalized items.

3. How We Handle Refunds

We do not offer cash refunds. Instead, approved claims are issued as store credit for future purchases.

4. Return Eligibility

You may request a return only if:

  • The item arrives damaged, or
  • There is a manufacturing defect, or
  • You received the wrong item
5. What To Do
  • Damaged / Defective Item: Contact us on the day of delivery with photos and a short unboxing video at support@rimli.in
  • Wrong Item: Inform us within 24 hours of delivery with photos
6. Return Shipping Responsibility

Shipping costs are covered only toward delivery to you. If a return is approved, the customer is responsible for return shipping. Unauthorized returns may be rejected or returned at the customer’s expense.

7. Credit Note Policy

Approved claims will receive a credit note valid for 90 days.

8. No Returns for Fit or Aesthetic Preferences

Please review product dimensions carefully. Returns based on size, style, or personal preference are not accepted.

9. Why We May Decline a Return

If a request does not meet the above guidelines, we may be unable to approve it. In such cases, we will clearly explain the reason and suggest the best possible alternative.

10. Questions?

Contact us anytime at support@rimli.in.

11. Jewellery Care Guide

To keep your jewellery shining, please visit our care guide:
https://rimli.in/pages/rimli-jewellery-care-guide